Privacy Policy

Privacy Policy for Stylx

Effective Date :

At Stylx, we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, use our services, or make purchases through our e-commerce store. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, mailing/billing address, and payment details.
  • Account Information: Username, password, and other details needed to create and manage your account.
  • Transaction Data: Details of the products you purchase, order history, and payment information.
  • Technical Data: Your IP address, browser type, device type, operating system, and browsing behavior.
  • Cookies and Usage Data: Information about how you interact with our website, such as pages visited and time spent on the site.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing and Fulfillment: To process payments, fulfill orders, deliver products, and provide customer support.
  • Account Management: To create and manage your user account, including storing preferences and order history.
  • Communication: To send order confirmations, shipping updates, newsletters, and promotional offers (if you opt-in to marketing communications).
  • Website Improvement: To improve our website’s functionality, usability, and customer experience.
  • Marketing and Promotions: To send targeted ads, promotions, or offers based on your browsing and purchase history.
  • Legal Compliance: To comply with applicable laws and regulations, resolve disputes, and enforce agreements.

3. How We Protect Your Information

Your security is important to us. We use industry-standard encryption methods (such as SSL/TLS) to protect your sensitive information, like payment details, during transmission. While we take all reasonable precautions to safeguard your data, no system is 100% secure, and we cannot guarantee the absolute security of your information.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and improve our services. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of certain features on our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following third parties:

  • Service Providers: We may share your data with trusted third-party providers who assist us with payment processing, shipping, marketing, and website analytics.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
  • Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request to update or correct your personal data if it is inaccurate.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe instructions in any email we send.
  • Data Portability: You may request a copy of your personal data in a commonly used electronic format.

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Stylx does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Stylx
Email: stylx4u@gmail.com
Address: Managattupoyil House, Kayakkody Po Kuttiady via Kozhikode. Pincode:673508

Shipping & Delivery

Shipping & Delivery Information

Thank you for shopping with Stylx! We are dedicated to delivering your purchases as quickly and efficiently as possible. Below you will find all the important details about our shipping and delivery process.

Shipping Methods & Delivery Times

We offer various shipping methods to meet your needs. Shipping times may vary depending on your location, the shipping method you select, and product availability.

  • Standard Shipping

    • Estimated Delivery Time: 5–7 business days
    • Cost: Free for orders over $[Insert Amount], otherwise $[Insert Amount]
    • Available for: [Domestic / International]

  • Expedited Shipping

    • Estimated Delivery Time: 2–3 business days
    • Cost: $[Insert Amount]
    • Available for: [Domestic / International]

  • Next-Day Shipping

    • Estimated Delivery Time: 1 business day
    • Cost: $[Insert Amount]
    • Available for: [Domestic]

  • International Shipping

    • Delivery Time: 7–14 business days
    • Cost: Based on destination and order weight
    • Available for: Selected international locations

Please note: Delivery times are estimates and may vary depending on factors such as holidays, weather, and customs for international orders.

Order Processing

  • Orders are processed Monday through Friday, excluding holidays.
  • Orders placed after 3 PM (local time) or on weekends will be processed the following business day.
  • Please allow 1-2 business days for order processing before shipping.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment. You can also log into your Stylx account to view order updates and track your package.

Shipping Costs

Shipping costs depend on the shipping method, weight, and delivery location of your order. You can view the shipping cost before completing your purchase at checkout.

  • Free standard shipping on orders over $[Insert Amount].
  • International shipping fees vary based on location and weight.
  • Expedited and next-day shipping options are available for an additional fee.

International Shipping

We are pleased to offer international shipping to many countries. Please note the following:

  • International orders may be subject to customs duties, taxes, and fees imposed by your country. These charges are the responsibility of the customer.
  • Delivery times for international orders may vary, and Stylx is not responsible for customs delays.

Lost or Damaged Packages

While we do everything we can to ensure your order reaches you in perfect condition, sometimes packages can get lost or damaged during transit. If your order is lost or damaged, please contact us within 5 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

Contact us for assistance:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone Number]

Order Modifications & Cancellations

Once an order is placed, we begin processing it right away to ensure quick shipping. If you need to make changes or cancel your order, please contact us immediately. Unfortunately, once an order has been processed or shipped, we are unable to modify or cancel it.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
  • Some products may not be available for shipment to certain countries or regions due to restrictions or regulations.
  • Certain remote areas may incur additional shipping fees or longer delivery times.

Returns & Exchanges

If you’re not completely satisfied with your order, we offer a [Insert Number of Days] day return/exchange policy. Please visit our Returns & Exchanges Page for more details on how to initiate a return or exchange.

Contact Us

If you have any questions about shipping, delivery, or your order, feel free to get in touch with us. Our customer service team is here to help!

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone Number]
  • Business Address: [Insert Address]

Thank you for choosing Stylx! We appreciate your business and look forward to delivering your order promptly.

Cancellation & Refund Policy

Cancellation & Refund Policy

Thank you for shopping at Stylx! We want you to be completely satisfied with your purchase. Please read below for details on how cancellations and refunds are handled.

1. Order Cancellation

We understand that sometimes you may change your mind after placing an order. Here’s how our cancellation process works:

  • Orders can only be canceled within [Insert Time Frame, e.g., 1 hour] after placing the order.
  • To cancel an order, please contact our customer service team immediately at [Insert Contact Email] or call [Insert Contact Phone Number].
  • Once the order has been processed or shipped, it cannot be canceled.

Please note:
If your order has already been shipped, it cannot be canceled. You can still initiate a return after receiving the product, as per our Return Policy.

2. Refunds

We want you to be happy with your purchase, but if for any reason you need to request a refund, here’s how we handle it:

Eligibility for Refunds:

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within [Insert Time Frame, e.g., 7 days] of receiving the item. We will issue a full refund or offer an exchange based on your preference.
  • Incorrect Items: If you received an incorrect item or the wrong product was shipped, we’ll send you a refund or the correct product after you return the wrong item.
  • Unwanted Items: If you simply change your mind, you may return the product for a refund, provided it is unused, in its original packaging, and within [Insert Time Frame, e.g., 14 days] of receipt.

How to Request a Refund:

To initiate a refund request, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Email] with your order number and the reason for your refund request.
  2. Return the Product: For unwanted or incorrect items, you may need to return the product to us. We’ll provide you with the return instructions and a prepaid return label (if applicable).
  3. Refund Process: Once the returned product is received and inspected, your refund will be processed. This may take [Insert Number of Days, e.g., 5–10 business days] depending on the payment method used.

3. Non-Refundable Items

Some products are non-refundable. These include:

  • Gift Cards
  • Personalized or Custom-made Items
  • Final Sale Products (Products marked as non-returnable or final sale at the time of purchase)

4. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take up to [Insert Number of Days, e.g., 10 business days] for the refund to appear in your account.

If you paid by credit card, your refund will be processed to the same card. If you paid through another payment method (e.g., PayPal), the refund will be processed to that account.

5. Exchanges

If you’d like to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges can be processed in the same way as returns, and any additional costs (e.g., shipping) will be communicated to you during the exchange process.

6. Shipping Costs for Returns

  • Defective or Incorrect Items: If the item is defective or incorrect, we will cover the return shipping costs.
  • Unwanted Items: If you are returning an item for reasons such as change of mind, you will be responsible for the return shipping costs unless otherwise stated in a promotion.

7. How to Contact Us

If you have any questions about cancellations, refunds, or exchanges, our customer service team is ready to help. Please contact us:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone Number]
  • Business Address: [Insert Business Address]

 

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